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Customer Support


Context Help

If you feel lost inside our web hosting Control Panel, the first thing you should do is push the Help button, which is present on each page. A pop-up menu will open. It contains elaborate info about all the operations that you can perform on that particular page. Each pop-up menu shows up on the very same page so that you can quickly return to your work.

Video Tutorials

We have a vast array of video tutorials describing how to use our web hosting Control Panel. They're shot for those of you who would like to see how things are getting done rather than only reading articles. Thus, everyone can quickly get to know our Control Panel by simply watching our step-by-step video tutorials.

F.A.Q.

If you can't find the solution you need, explore our comprehensive Frequently Asked Questions section, which covers questions asked by real people and provides real solutions. We constantly update our Frequently Asked Questions section with new questions & answers in an attempt to cover all the new additions and innovations related to our platform.

Ticketing System

If you still can't find the solution you searching for in the FAQ section either, we have a fantastic team of tech support engineers available 24/7 and ready to help you with any query. Each trouble ticket you submit will be replied to in less than 60 minutes (the average response time is only 20 minutes), so you won't have to wait a long time to get an answer to your question.

Contact Details

US Toll Free Phone: +1-855-211-0932
US International: +1-727-546-HOST(4678)
UK Phone: +44-20-3695-1294
AU Phone: +61-2-8417-2372
OUR ID: 178507

Sales Lines Working Hours:
Monday to Friday:
10.00 AM - 12.00 AM GMT/UK
05.00 AM - 07.00 PM EST/USA
06.00 PM - 08.00 AM EST/AU

email: support@propersupport.com

Online Contact Form

Check your server status To check the status of your server if you think there is a problem, please go to: www.properstatus.com